Refund policy
Return & Refund Policy – Loving Madinah Ebook Guide
Last updated: 14/08/2025
Thank you for purchasing the Loving Madinah Guide. Please read this policy carefully before completing your order.
Digital Products – No Returns or Refunds
Our guide is delivered in a digital format (PDF or equivalent). Once the file has been downloaded or accessed, all sales are final.
We do not offer refunds for:
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Change of mind
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Accidental purchase after download
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Expectation differences once the file has been accessed
Exceptions – Technical or Payment Errors Only
A refund will only be issued if:
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You purchased the wrong product and have not downloaded or accessed the file
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The file is corrupted or cannot be opened, and we cannot provide a working replacement
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You were charged in error (e.g., duplicate payment)
How to Request an Exception Refund
If you believe your case qualifies, email lovingmadinah@gmail.com within 7 days of purchase with:
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Your full name
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Order number or proof of purchase
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Description of the issue
We will review your request within 3 business days.
EU Digital Goods Customers
If you are in the European Union, you may withdraw from a digital purchase within 14 days only if the download or access link has not been provided. By downloading or accessing the guide, you agree to waive this right.
📧 Contact:
lovingmadinah@gmail.com